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> What's New With Folio Exchange?

Folio Exchange announced the addition of a new "FEDocs" Feature in January 2009. This feature allows you to attach key documents such as promotions, adjustment information, or booking changes during the dispute resolution and remittance processes.

Now you can securely include pertinent information without having to leave the Folio Exchange hub - just another way we are streamlining communication between Hospitality partners and making your departments run smoothly.

News Feed

2010/09/03 - Hotel Industry Leading Indicator flattens
2010/09/03 - HMC adds Lafayette, LA. Crowne Plaza to growing portfolio of managed properties
2010/09/03 - bookatonce by protel: Expanding horizons
2010/09/03 - Technologies and Gadgets | The World of Travel Planning and Buying Continues to Evolve | By Ritesh Gupta
2010/09/03 - UK hotel managers confident despite public sector cutbacks | TRI Hospitality Reports

2010/09/03 - Hilton Pulls Flag From Pittsburgh Property
2010/09/03 - Dolce Stays Ahead of the Curve
2010/09/02 - Bed Bug Mentions Jump on TripAdvisor Forums
2010/09/02 - Oceanfront Property at an 89-Percent Discount
2010/09/02 - Margolius, DC-Area Hotel Developer, Dies

FAQs

What does it cost?

Folio Exchange offers two pricing options: transaction-based or a fixed license fee. With either option, Folio Exchange averages about 40 to 55 cents per folio depending on the service plan and features you select. We provide a complete proposal once we understand your specific business needs.

Our fees are a fraction of the cost savings our service delivers. If we can't save you time and money, our service is free!

Please contact us so that we can set up a demonstration for you and help save you time and money today!

Is it secure and reliable?

Back Office has been built based on a comprehensive, robust infrastructure plan using concentric layers of security to protect your proprietary information. State-of-the-art security procedures, as well as redundant hardware and software systems, mean you can be sure Folio Exchange will be there for you.

Folio Exchange has processed over 1.4 Billion dollars of hospitality billing with a 99.995% uptime record with no security breaches, ever.

Please feel free to contact us for a complete understanding of how we protect your data and deliver industry leading service.

How long does it take to set up?

Depending on your size and business needs, Folio Exchange typically takes two to three weeks to setup. Our proven three step implementation plan consists of understanding your business needs, configuration, testing and go-live training and support. This thorough but efficient process guarantees you a smooth, successful transition to a better way of doing business.

Can Folio Exchange work with my group business?

Absolutely. Folio Exchange automatically rolls up and summarizes group business the way your trading partners want to do business. Reconciliation, dispute resolution and payment processing are all handled with ease with our group billing functionality.

What about personal guest information?

Folio Exchange does not hold/transmit guest credit card numbers, guest addresses, or loyalty program numbers, nor do we transmit incidental charges or any other information not needed for the 3rd party billing reconciliation.

How are payments generally handled?

Folio Exchange is not a party to the movement of cash between trading partners. What Folio Exchange does is automate the passing of the remittance advice from the wholesaler to the hotel, eliminating all the manual steps of cash application for hotels and the printing and mailing of the advice for the wholesaler.

Will it work with my accounting system?

Folio Exchange is designed to work with all Tier 1 and Tier 2 accounting systems and can work with most any PMS system. Folio Exchange is currently interacting with client Oracle, SAP, PeopleSoft, JD Edwards and Microsoft Dynamics installations as well as many proprietary accounting systems. Our integration team is tops in the industry and can deliver a solution for you.

How does it work with my audit needs?

Folio Exchange archives all data records permanently in a secure storage server. This ensures your auditors can access all the data they need, even down to the detailed adjustments notes on individual rooms by guest. Folio Exchange makes your auditors' work easier because they have all the information they need at their fingertips without having to search through reams of paper.